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It’s a fact of life that we will all be affected by the loss of a loved one. That doesn’t make it any easier though, does it? Often we don’t feel prepared and struggle to know where to turn to for support and help. Sadly lives, young and old are lost prematurely and sometimes with little or no warning.

Wirral’s Local Offer Communication Officer, Sally Tittle has been invited to join the newly launched Wirral Bereavement Advisory Group. Sally knows from talking to parents, carers and the young people themselves that their number one worry is ‘What will happen to my child if I die?’, ‘How will I cope if my parents/carers die?’

Sally has found that there is a whole range of support services out there to help us here in Wirral. In this section we will outline the range of bereavement related support.


Wirral CAMHS Bereavement Guide to support Children with severe learning difficulties

Support during Covid-19

Terminal Illness

What do we mean by a terminal illness?

Terminal Illness is an illness that cannot be cured or treated and that is expected to result in the death of the patient within a short period of time and eventually ends the life of the sufferer. Again, there are lots of support groups to help families through these difficult times. Here’s a few: 


Is an award winning, youth led support available to anybody aged 11-25 when a close family member is diagnosed with a life-threatening illness – such as cancer. Telephone: 01989 566317 Facebook, Twitter and Instagram make accessing this service easier for young people.http://www.hopesupport.org.uk/

Marie Curie
If you or someone you’re close to has a terminal illness, the Marie Curie staff can support you. They have a range of ways they can help you and provide clear, useful information about living with a terminal illness. Telephone: 0800 090 2309 On line chat support officers are available to chat from 8am-6pm, Mon-Fri and Sat, 11am-5pm https://www.mariecurie.org.uk/help/support/being-there
Listening Ear Butterflies

Have recently developed a new service called Lunar, a therapeutic pathway for children and young people aged 4 to 25 who have a parent diagnosed with a life limiting illness. https://www.listening-ear.co.uk/pages/search.aspx?q=lunar

Support Line
Support Line listens, supports and responds to callers in need of emotional support. Telephone: 01708 765200  To access sensible advice on the whole subject of bereavement https://www.supportline.org.uk/problems/bereavement.php

To access specific terminal illness support https://www.supportline.org.uk/problems/terminal_illness.php

The Dove Service

The Dove Service is one of the UK’s leading bereavement and loss counselling charities and provides counselling and support to children & young people over the age of four and their families. Telephone: 01782 683155 https://www.thedoveservice.org.uk/


Macmillan Cancer Support is one of the largest British charities and provides specialist health care, information and financial support to people affected by cancer. Telephone: 0808 808 00 00 Monday to Friday from 9am to 8pm https://www.macmillan.org.uk/

Wirral Hospice St John’s

This Hospice is for adults (remember the Local Offer signposts services for young people and their families with SEND from birth to the age of 25) and provides free care and support to patients with life-limiting illnesses including cancer, heart, liver and kidney disease, respiratory and neurological conditions. http://www.wirralhospice.org/

The Samaritans

The Samaritans is a registered charity. It provides emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the UK and Ireland.  They have highly trained people at the end of a phone to and many people access support via their telephone helpline. You don’t have to give your real name or any personal information if you don’t want to. The quickest way to contact them and get a response is by phone on 116 123, this number is FREE to call any time of the day or night. Here’s their website.https://www.samaritans.org/how-we-can-help-you


Childline is a free 24-hour counselling service for children and young people up to their 19th birthday in the UK and is provided by the NSPCC. Childline can support with any issue causing distress or concern. https://www.childline.org.uk/child

Funeral Arrangements – when the time comes…

Here in Wirral we have several funeral homes specialising in guiding bereaved families through the funeral arrangements 

Co-op Funeral Care

There are 9 branches dotted around the area. Their teams of professionals are on hand to listen, advise and guide you through all your options.Woodchurch 82 Hoole Road, Woodchurch Wirral CH49 8EG Telephone: 0151 606 1309 Oxton 95 Woodchurch Road, Oxton Birkenhead CH42 9LJ Telephone: 0151 652 4974 Birkenhead 100 Laird Street, Birkenhead, CH41 8EN Telephone: 0151 653 7773 Moreton 262 Hoylake Road, Moreton Wirral CH46 6AF Telephone: 0151 677 2342 Birkenhead 73 Argyle Street, Birkenhead CH41 6AB Telephone: 0151 647 8861 HeswallGrange House, 87 Pensby Road, Heswall Wirral CH60 7RB Telephone: 0151 342 3339 New Ferry Unit 2, 100 New Chester Road, New Ferry Wirral CH62 5AG Telephone: 0151 645 8133 Wallasey 56 Liscard Road, Wallasey CH44 9AF Telephone: 0151 6385665 Hoylake 6 The Row, Market Street, Hoylake Wirral CH47 3BB Telephone: 0151 632 4777 https://funeralcare.coop.co.uk/finder/wirral?gclid=CND9ydzuktYCFcyw7QodA1oLWA

Kenna and Turner

Kenna and Turner are funeral directors based in Wallasey. They are a family run firm, with over 100 years’ experience of providing sympathetic and professional funeral services. Address: 31 Rowson Street, Wallasey, Wirral CH45 5AR Telephone: 0151 638 4444http://www.kennaandturner.co.uk/arranging-funerals-location?location=Wirral&gclid=CLOs-ufuktYCFQe17QodS-APmw

Laurence Jones

Family run business based at Castle House Funeral Home, 86 Teehey Lane, Bebington, Wirral CH63 8QU Telephone number: 0151 608 8503http://www.laurencejones.org/

Charles Stephens
Offering seven branches across Wirral and on hand 24 hours a day, seven days a week. Head Office – Rock Ferry Address: Clifton House, 215 Bebington Road, Rock Ferry, Wirral, CH42 4QA Telephone: 0151 645 4396 Bromborough Address: 146 Allport Road, Bromborough, Wirral, CH62 6BB Telephone: 0151 334 1727 Claughton Address: 32 Upton Road, Claughton, Wirral, CH41 0DF Telephone: 0151 653 0077 HeswallCastle Buildings, 179 Telegraph Road, Heswall, Wirral CH60 7SE Telephone: 0151 342 6949 Little Neston 31 Mellock Lane, Little Neston, Cheshire, CH64 4BN Telephone 0151 336 4184 Neston Miniver House, The Cross, Neston, Cheshire, CH64 9UB Telephone: 0151 336 4184 West Kirby 17 Banks Road West Kirby, Wirral, CH48 0QX Telephone: 0151 625 6030 http://www.charles-stephens.com/

Frequently Asked Questions – after a person has died…

Question: Who can register a death?
Answer: If the death occurred at home or in hospital the following people can register the death:

  • Any relative, (usually a near relative, next of kin)
  • The person making the Funeral Arrangements
  • An occupant of the house
  • Someone who was present at the death

Question: Am I entitled to a Government contribution towards the Funeral expenses?
Answer: The person paying the Funeral expenses may be entitled to some help towards the cost of the funeral, depending on what state benefits he/she receives.

  • Income Support
  • Housing Benefit
  • Council Tax Benefit
  • (Income based) Job seekers allowance
  • Disabled persons Tax Credit
  • Working Family’s Tax Credit

You should contact your local Benefits Agency for more information about this.
Any Funeral payment paid out will have to be paid back from any estate of the deceased person. The estate means any money, property, savings and insurance policies that the deceased person owned. A house or personal possessions that are left to a Widow, Widower or surviving Civil Partner do not count as part of the estate.

Question: Is there a Bereavement Service helpline?
Answer: Yes. Telephone number 0845 606 0265

Writing a Will

Here are a few links to organisations that can help you: 

Counselling and Support 

Child Bereavement UK

Child Bereavement UK is a fantastic resource. Whether you’re a family, a young person, a Professional or a Nursery/School Child Bereavement can help you. Their website is clear to understand and signposts us to the help we need when we need it the most. They provide training, counselling, have lots of user friendly videos and their tutorials are comforting yet informative. Why not take a look at the areas they can help with? https://childbereavementuk.org/

 Child Bereavement UK have put together a new web page and a couple of new resources to help families support bereaved children through the impact of coronavirus:
There’s a new short guidance film and Information Sheet Supporting bereaved children through difficult times on this page.

Cruse Bereavement Care
Cruse Bereavement Care is the leading national charity for bereaved people in England, Wales and Northern Ireland. They offer support, advice and information to children, young people and adults when someone dies. Cruse offers face-to-face, telephone, email and website supporthttps://www.cruse.org.uk/about-cruse
WIRED offers a carers’ helpline and lots of resources to support anyone with a wide range of loss. http://www.wirralcarers.co.uk/ Telephone: 0151 670 0777
Listening Ear (Amparo)
This service supports families through the process of an inquest into the cause of death. Referral is via the Coroner or the Police. They support anyone affected by suicide. Butterflies is an activity-based therapy service for young people aged 4 to 15 years experiencing bereavement (which can include murder, manslaughter and suicide) and loss (which can include divorce/ separation, domestic abuse, children looked after/ on the edge of care and parent in prison). Listening Ear provides a counselling service for young people aged 16 to 19 years experiencing bereavement, loss, anxiety and depression, as well as a range of other mild to moderate mental health issues. Take a look at their helpful website. https://www.listening-ear.co.uk/bereavement-and-loss
Wirral Connect/Survivors of Bereavement (SOBS)
A national charity for the prevention of young suicide https://www.papyrus-uk.org/
Merseyside Counselling and Therapy Centre

Wirral Youth Services

The Hive
Fantastic resource based in the centre of Birkenhead. £5 per year membership for 364 days a year. http://www.thehiveyouthzone.org/
Counselling services

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